30 Day Return Policy

Mysolitareconcepts.com assures fine quality, design and price. We believe that our diamonds and timeless jewelry would meet rather exceed your expectations. However, if you are not completely satisfied, you can exchange or return the product. We are pleased to offer a 30-day return policy on all purchases, except Make an Offer and Customized products.*
*Customized products are the ones specially made on request of the customer.

TO RETURN OR EXCHANGE AN ITEM:

   Call for Authorization Number- Call Mysolitareconcepts.com customer service

    Fill the Return Form- Complete the Return Form provided with the original packing materials.

   Packing- Securely pack your item(s) along with the original packing materials- including Mysolitareconcepts.com Return Form, Packing Slip and the Diamond Certificate if       appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).

    Mail – For your protection, please insure the package for the full amount of the invoice plus shipping charges. Also request  a return receipt  to ensure the shipment is tracked.*

• Send the package by FedEx, if the value of the items ‘being returned’ is less than $500. 
• If the item ‘being returned’ is more than $500 Priority Registered Mail is the safest way to ship high-value items. FedEx and UPS will not insure goods over $500.
• For returns of over $500 from outside the US, please contact a 3rd party insurance company to arrange coverage.
  

*Mysolitareconcepts.com is not responsible for items lost or damaged while shipping.

    Our Address- Clearly print your name and address on the outside of the package in the return area.

Mail the package to:

My Black Diamonds
Returns Dept
7 West, 45th Street #1605
New York, NY 10036

Please be careful: You should NOT write Mysolitareconcepts.com, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

CONDITION OF RETURN

Returns are simple, but are subject to certain rules:

    Packages without a Return Authorization Number will not be accepted for refund.

    The item MUST be received at Mysolitareconcepts.com WITHIN THE SPECIFIED DAYS from the date of shipment of the order from Mysolitareconcepts.com. Any items received        after the specified days from the shipment date will not be accepted for refund.

    Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.

    If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond       certificate has a $200 replacement fee. If the certificate is not returned,  the cost of replacing it will be charged.

    If the item is a gift, it is important that the authorization number be written on the Mysolitareconcepts.com address label. As  with any purchase, the gift recipient may exchange       the item.

ADDITIONAL NOTES

    In any case, if the Ring you got from Mysolitareconcepts.comdoes not fit your size, please send it back to us within 30 days from the invoice date.  We will resize it  approximately       within 10-14  business days, and this service is absolutely free of  charge* (*However, the customer has to absorb all the shipping charges except the resizing  as a result of       Mysolitareconcepts.com’s error).  As some of the designs' resizing may damage the rings, please contact 1-866-MYSOLITAIRE for resizing confirmation.

    All products bought through Make an Offer cannot be refunded unless there is an error on behalf of Mysolitareconcepts.com

    Custom or special orders, personalized and engraved items cannot be refunded unless there is an error on behalf of Mysolitareconcepts.com

    Mysolitareconcepts.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Mysolitareconcepts.com will refund shipping and handling       costs only if the return is a result of Mysolitareconcepts.com's error. Refunds will be made in the same form as the original purchase.

    If an item is returned due to error in shipping address entered by the customer, an additional $29.95 will be charged. If the package shipping  address has to be changed after       shipping then  MySolitaire will charge an extra $19.95 for the shipment. Any orders not accepted by the customer upon delivery will be charged $19.95 for the return shipping costs.

RETURN PROCESS TIME