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30 Day Return Policy
Mysolitareconcepts.com assures fine quality, design and price.
We believe that our diamonds and timeless jewelry would meet rather exceed your
expectations. However, if you are not completely satisfied, you can exchange or
return the product. We are pleased to offer a 30-day return policy
on all purchases, except Make an Offer and Customized products.*
*Customized products are the ones specially made on request of the customer.
TO RETURN OR EXCHANGE AN ITEM:
Call
for Authorization Number-
Call Mysolitareconcepts.com customer service
Fill the Return Form- Complete the Return
Form provided with the original packing materials.
Packing- Securely
pack your item(s) along with the original packing materials- including Mysolitareconcepts.com
Return Form, Packing Slip and the Diamond Certificate if appropriate,
in a plainly wrapped cardboard box (the post office has these available
if you do not).
Mail – For your protection, please insure
the package for the full amount of the invoice plus shipping charges. Also request
a return receipt to ensure the shipment is tracked.*
- Send the package by FedEx, if the value of the
items ‘being returned’ is less than $500.
- If the item ‘being returned’ is more than $500 Priority
Registered Mail is the safest way to ship high-value items. FedEx and UPS
will not insure goods over $500.
- For returns of over $500 from outside the US,
please contact a 3rd party insurance company to arrange coverage.
*Mysolitareconcepts.com is not responsible for items
lost or damaged while shipping.
Our Address- Clearly print your name and address
on the outside of the package in the return area.
Mail the package to:
My Black Diamonds
Returns Dept
7 West, 45th Street #1605
New York, NY 10036
Please be careful: You should NOT write Mysolitareconcepts.com,
jewelry, diamonds or other luxury-related words anywhere on the package, as this
invites possible theft of the package.
CONDITION OF RETURN
Returns are simple, but are subject to certain rules:
Packages without a Return Authorization Number
will not be accepted for refund.
The item MUST be received at Mysolitareconcepts.com WITHIN
THE SPECIFIED DAYS from the date of shipment of the order from
Mysolitareconcepts.com. Any items received after
the specified days from the shipment date will not be accepted for refund.
Each item must be returned in the same condition as it was
sent, unworn and undamaged. Damaged goods due to client negligence will not be
accepted for refund.
If the item is a diamond, the original gemological laboratory
certificate that was issued with the diamond needs to be returned as well.
This is very important. The diamond certificate
has a $200 replacement fee. If the certificate is not returned, the cost
of replacing it will be charged.
If the item is a gift, it is important that the authorization
number be written on the Mysolitareconcepts.com address label. As with any
purchase, the gift recipient may exchange the
item.
ADDITIONAL NOTES
In any case, if the Ring you got from Mysolitareconcepts.comdoes
not fit your size, please send it back to us within 30 days from the invoice
date. We will resize it approximately within
10-14 business days, and this service is absolutely free of charge*
(*However, the customer has to absorb all the shipping charges except the resizing
as a result of Mysolitareconcepts.com’s
error). As some of the designs' resizing may damage the rings, please
contact 1-866-MYSOLITAIRE for resizing confirmation.
All products bought through Make an Offer cannot be refunded unless
there is an error on behalf of Mysolitareconcepts.com
Custom or special orders, personalized and engraved items cannot
be refunded unless there is an error on behalf of Mysolitareconcepts.com
Mysolitareconcepts.com will refund the full cost of the
item EXCLUDING shipping, handling and insurance charges. Mysolitareconcepts.com
will refund shipping and handling costs only
if the return is a result of Mysolitareconcepts.com's error. Refunds will
be made in the same form as the original purchase.
If an item is returned due to error in shipping address
entered by the customer, an additional $29.95 will be charged. If the package shipping
address has to be changed after shipping
then MySolitaire will charge an extra $19.95 for the shipment. Any orders
not accepted by the customer upon delivery will be charged $19.95 for the return shipping
costs.
RETURN PROCESS TIME
All requests will be processed after our laboratory inspects
and verifies the condition of the item. Returns take approximately five to seven
business days to process upon receipt of the item.
Again, please return every item WITHIN THE SPECIFIED DAYS FOLLOWING THE
INVOICE DATE with all of its original materials. If you have any
questions, please contact our customer service representatives.
Click here for a printable version of the return form.
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